Alternative Access Standard

Click here to see time and distance standards that apply to the most health care locations
Click here to see health care locations approved to be located outside the time and distance standards

If your provider is outside the time and distance standard, Health Plan of San Joaquin (“Health Plan”) may help you find an appointment closer to you. You have the right to call the Health Plan Member Services Department toll free at 888-936-7526 to get help with finding an appointment to a closer doctor. Member Services Representatives are available to assist you Monday through Friday from 8:00 AM to 5:00 PM. If Health Plan cannot find you an appointment with a closer specialist, Health Plan will arrange transportation for you.