What is CAHPS?
CAHPS stands for Consumer Assessment of Healthcare Providers and Systems. It is a survey that asks how members feel about the care they are getting from their doctors and the Health Plan overall. The survey is also known as member experience survey.
Each year, we send a survey to members to gather feedback about both adult and childcare. There are rules the Health Plan must follow that tell us how and when we send these. Child surveys are mailed to the family in English, Spanish and Chinese. Adult surveys are mailed in English and Spanish. If a mail is not returned, the plan will ask one more time. The Health Plan uses an outside vendor to send out surveys.