Case Management referral through New Medical Management System (Jiva)
| Date: | October 23, 2024 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (Health Plan) |
| To: | All Health Plan Providers, Practitioners, and Facilities |
| Type: | Informational |
| Subject: | Case Management referral through New Medical Management System (Jiva) |
| Business: | Medi-Cal Managed Care |
Health Plan’s Case Management (CM) department has moved to a new medical management system (Jiva) as of October 21st. 2024. Jiva will replace the CM referral process in DRE. A Job Aid on how to refer member to case management department has been attached to this alert.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-7526 (PLAN). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
