As a Health Plan of San Joaquin / Mountain Valley Health Plan (“Health Plan”) member, you have access to a variety of tools and resources to help you find the information you need fast an easy. On this page you will find files such as the Privacy Practices, Evidence of Coverage, Provider Directory and much more!
All Health Plan of San Joaquin members who speak languages other than English can ask for help. You have the right to no-cost interpreting, as well as American Sign Language. You do not have to use a friend or children to translate for you.
A translator can help you:
Need help getting a translator in your language? Call Health Plan’s Customer Service Department at 1-888-936-7526 (PLAN) TTY 711.
NOTE: If you want a person who speaks your language to help at your doctor’s visit, call Customer Service at least 5 (five) working days before your scheduled appointment.
What is myRewards? myRewards is an incentive program for selected Health Plan members who have not visited their doctor or stayed up-to-date with their health exams and check-ups. Health Plan texts these members to remind them to go to the doctor. Members visit the doctor and text Health Plan proof of their visit. Health Plan checks member’s proof and sends an email to the member with a link to the reward gift card! Questions? Get help now.
Posted on August 18th, 2015 and last modified on January 22nd, 2025.
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