Update – Dual Branded Member ID Card
| Date: | February 16, 2024 |
| From: | Health Plan |
| To: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) Provider Network |
| Type: | Informational |
| Subject: | Update – Dual Branded Member ID Card |
| Business: | Medi-Cal Managed Care |
Health Plan expanded its operations effective January 1, 2024. As a result, member identification (ID) cards have been updated to include dual branding for Health Plan. Below is a sample of the dual branded ID card.
Health Plan Member Identification Card
As a reminder, providers may verify Health Plan member eligibility through the following resources:
- Automated Eligibility Verification System (AEVS): Via phone: 1-800-456-2387,1-800-866-2387 or Via Medi-Cal website: https://secure.medical.ca.gov/mcwebpub/Login.aspx
- Online at www.hpsj-mvhp.org via DRE, our secure provider portal
- Customer Service: (209) 942-6320 (Monday – Friday, 8am 5pm)
- Interactive Voice Response (IVR): (209) 942-6303 (Available 24/7)
– Options in accessing member eligibility and primary care provider (PCP) status:
1. Say the Patient’s ID number/ MCL CIN#/ SSI#
2. Use telephone keypad to enter the Patient ID number
– Receive a confirmation number with each call
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website WWW.HPSJ-MVHP.ORG