Welcome to the Health Plan customer service area, if you are a current member and would like help, then you are in the right place. We can help you schedule an over-the-phone or an in-person appointment, request an interpreter for your next doctor’s appointment and much more.
Contact us today!
Customer Service Representatives are available to assist you Monday – Friday from 8:00 a.m. – 5:00 p.m. Questions or comments about Health Plan? Here are some of the most frequently asked questions.
Health Plan understands your need to practice social distancing and minimize face-to-face office visits. One of our priorities is to ensure that our Limited English Proficiency (LEP) and hearing-impaired members continue to receive quality care from you.
The following will help you schedule interpretation services when there is a need during the COVID-19 outbreak –
Language Services
All Health Plan members who speak languages other than English can ask for help. You have the right to no-cost interpreting, as well as American Sign Language. You do not have to use a friend or children to translate for you.
A translator can help you:
Need help getting a translator in your language? Call Health Plan’s Customer Service Department at 1-888-936-7526 (PLAN) TTY 711.
NOTE: If you want a person who speaks your language to help at your doctor’s visit, call Customer Service at least 5 (five) working days before your scheduled appointment.
Posted on March 23rd, 2020 and last modified on October 17th, 2024.
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